Mobile / Slots
At 55 max, your account data belongs to you. This policy tells you exactly what information we hold, how we use it, and what choices you have — covering everything from account registration to wallet transactions via Nagad, Upay, or Bank Transfer. Access to this platform depends on your local law and eligible regions.
When you open an account with 55 max, we collect the details you provide during registration — your name, contact information, and the payment method you choose to transact with. If you use Nagad or Upay, we receive confirmation of the transaction reference; we do not store your mobile wallet credentials. Bank Transfer details are handled through your bank's own secure channel, and we receive only what is necessary to match a deposit to your account. We use your information to operate your account, process wallet activity, respond to support requests, and keep records as required by the jurisdictions in which we are permitted to operate. We do not sell your personal data to third parties for marketing. Where we share data — for example with payment processors or identity verification services — it is to carry out the service you requested. Cookies and session data help us remember your preferences and keep your session active between page loads. You can adjust cookie settings in your browser at any time. Retention periods vary by data category; account records are kept for as long as your account is active and for a further period required by applicable law. For questions about what data we hold, the support contact at the bottom of this page is the correct route.
This policy applies specifically to information collected through 55 max — during account creation, while you browse the lobby, and when you initiate a transaction. It does not extend to third-party sites you may reach through links on our pages, nor does it govern how your mobile wallet provider handles data on their end. Knowing where our responsibility starts and stops helps you make informed choices about what you share.
Data you enter during login or registration — email, contact details, account credentials — falls fully within this policy. We control how it is stored, who can see it and how long it is kept.
Payment activity through Nagad, Upay or Bank Transfer is covered here to the extent we receive and process it. The wallet or bank provider operates under their own privacy terms for the portion they handle.
Session data, browsing preferences and cookie behaviour on 55 max pages are within scope. You can manage browser-level cookies through your device settings without contacting us.
External links, game studio interfaces from Pragmatic Play, Spadegaming, PlayStar or Microgaming, and any off-platform tool operate under their own policies. We do not control or represent those terms.
You are not a passive subject in this policy — there are clear steps you can take at any time. To review what data we hold on your account, send a written request through the support channel listed at the bottom of this page. We will confirm the categories of data linked to your account and provide a copy where that is permitted under the applicable rules for your region. If any detail is wrong — a name spelled incorrectly, an outdated contact number, or a wallet reference that no longer applies — you can ask us to correct it. Log in to your account and check the profile section first; many fields can be updated directly. For anything that requires our team to act, the support route handles it. If you want to raise a concern about how your data has been handled, the same contact path applies. We aim to acknowledge every data-related request and keep you updated on its progress.
Submit a data access request via our published support route. We confirm which categories of personal data are linked to your account and share a copy where permitted by applicable rules in your region.
Check the profile section after login first — contact number, email and wallet preferences can often be updated there directly. For fields that require team action, use the support contact below.
If something about how your information has been used is unclear, contact us through the published route. Explain what you want to know and we will respond with the specific answer, not a generic statement.
Where your account is closed and retention obligations have been met, you may request deletion of personal data. Availability depends on your local law and what records we are required to keep by applicable jurisdiction.
If you have a question about this privacy policy, a data request, or a concern about how your information has been handled, the routes below are the ones to use. Do not send sensitive account details through channels not listed here. We handle policy-related queries separately from general account support to make sure they reach the right team.
Send your data request or privacy question to our published support email. Include your registered account name and a clear description of what you are asking for so we can respond accurately.
The chat widget on the 55 max site connects you to the support team for account and policy questions. Use it to ask where to send a formal data request or to check the status of one already submitted.
After logging in, the account help section lists available support routes and published policy documents. This is the quickest way to find the correct contact form for data and privacy matters.
These are the specific areas that shape how 55 max treats account data day to day — from cookie handling and retention periods to who can contact us about a change and through which route.
We use session cookies to keep you logged in and functional cookies to remember lobby preferences. Tracking cookies are used only where you have given consent. Adjust settings in your browser at any time; withdrawing consent does not affect your account access.
Account records are kept while your account is active and for a further period set by applicable law in your eligible region. Transaction references linked to Nagad, Upay or Bank Transfer activity are retained to match records accurately, not for any other purpose.
Access to your account data inside our systems is limited to staff who need it to perform their role. We do not display your full wallet details in any public-facing interface, and password data is never stored in a readable format.
When this policy changes in a material way, we will place a notice on the account area of the site. Continued use of the platform after a notified change means you have seen and acknowledged the updated terms. You can request the previous version by contacting support.
The questions below cover what our account holders ask most often about data rights, cookie control, transaction records and how to reach us with a specific concern.
We collect the information you enter during registration — name, email address and contact details. If you link a payment method such as Nagad or Upay, we receive a transaction reference to match deposits to your account. We do not store your mobile wallet PIN or password.
Yes. Send a data access request through our published support route — email or live chat both work. Include your registered account name and we will confirm the categories of data held and provide a copy where permitted under the applicable rules for your region.
Game studios receive only what is necessary to run the game session — a session token, not your full account profile. They operate under their own data terms for what happens within the game interface. We do not share your wallet details or contact information with studio providers.
Log in and check your account profile section first — contact number and email can often be changed directly there. If a field is locked or you need to update a wallet reference linked to Bank Transfer activity, contact support with the relevant details.
Retention periods depend on applicable law in your eligible region. Transaction records and account details are kept for the period required by those rules, then removed. You can ask support for the specific retention period that applies to your account type.
Raise it directly with our support team through the email or live chat route on the site. Describe the specific concern clearly so the right team can review it. We acknowledge data-related concerns and follow up with a substantive response, not a template reply.